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Complaints

Complaints 

If you have a complaint regarding your child's learning or any safe guarding concerns please contact the Headteacher, Paul Todd, at Lansdown Park Academy on 0117 903 8071.

However, if you are not satisfied with the outcome or if your concern involves the headteacher  you should contact the Chair of the Academy, Ray Moorcroft, through the Clerk to the Board of Trustees, Louise Shepherd. 

You can contact her in writing using:  louise.shepherd@learnmat.uk  or by post c/o Knowle DGE Academy, Leinster Avenue, Knowle, Bristol, BS4 1NN or by using the main Learn@ MAT telephone number:  0117 456 6513 or 07458 102 619 and she will arrange a meeting with you.

Please be assured we value your views and contributions to  help us improve our provision.

Whistleblowing

Lansdown Park Academy and Learn@ MAT is firmly committed to the highest standards of honesty and integrity, openness and accountability.  It recognises that at one time or another all of us may have concerns about what is happening at work.

The Whistleblowing Policy found under policies on this website is designed to encourage you to report any suspected wrongdoing or dangers in relation to our activities, whether you are internal or external to Learn@ MAT. It provides clear and practical steps you can take to properly raise your concern and information about how we will handle it. 

If you are unsure whether it is appropriate to use this Whistleblowing Policy or want impartial advice at any stage after raising a concern, you can contact the independent whistleblowing charity Public Concern at Work.  It operates a confidential helpline managed by qualified lawyers experienced in whistleblowing law and practice. 

The helpline telephone number is 020 7404 6609 and email address whistle@pcaw.org.uk